#chat-widget {
  font-family: sans-serif;
  position: fixed;
  bottom: 20px;
  right: 20px;
  width: 300px;
  height: 600px;
  border: 1px solid #ccc;
  border-radius: 10px;
  box-shadow: 0 4px 10px rgba(0,0,0,0.2);
  background-color: white;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  z-index: 10000;
}

#chat-header {
  background: #0072e3;
  color: white;
  padding: 10px;
  text-align: center;
  font-weight: bold;
}

#chat-messages {
  flex: 1;
  padding: 10px;
  overflow-y: auto;
  font-size: 14px;
  word-wrap: break-word;
}

.message {
  margin: 5px 0;
  white-space: pre-wrap;
}

.user-message {
  text-align: right;
  color: #0072e3;
}

.bot-message,
.operator-message {
  text-align: left;
  color: #333;
}

#chat-controls {
  display: flex;
  flex-direction: column;
  border-top: 1px solid #ccc;
}

#chat-controls input {
  padding: 10px;
  font-size: 14px;
  border: none;
  border-top: 1px solid #ccc;
}

#chat-controls button {
  border: none;
  background: #0072e3;
  color: white;
  padding: 10px;
  cursor: pointer;
}

#chat-controls .row {
  display: flex;
}

#chat-controls .row button {
  flex: 1;
}